Brighton Palace Pier consumers charged greater than £2,000 for funfair rides in ‘processing error’


Loads of other people had been by chance charged hundreds of kilos to move on fairground rides at Brighton Palace Pier.

The operators of the pier have apologised, blaming the problem on a “processing error” through fee suppliers Worldpay.

In a commentary posted on social media, Anne Ackord, the CEO of The Brighton Pier Workforce, stated that the problem was once brought about through the date being utilized by the fee processor, as an alternative of the particular quantity due.

This noticed consumers charged greater than £2,100, with the ultimate two digits of 2021 coming first.

Ms Ackord stated: “Numerous our consumers contacted Worldpay, who refused to have interaction with them at the grounds of knowledge coverage.

“Once we came upon that this critical error had befell we entered into discussions with Worldpay – who’ve authorised complete duty – to be sure that refunds are processed directly.

“The cash wrongly debited from our consumers’ financial institution accounts will likely be refunded through Worldpay on the earliest alternative and any related financial institution fees that they may have incurred may also be returned to their accounts.

“Brighton Palace Pier want to apologise profusely to consumers who’ve been suffering from this mistake and guarantee them that we’ve got reacted all of a sudden and decisively to ratify the placement.”

People heading to Brighton pier were overcharged
The pier is a well-liked vacationer vacation spot

The commentary went directly to quote a letter despatched through Worldpay to The Brighton Pier Workforce.

It stated: “We might like to provide our non-public apologies for this factor and any inconvenience brought about.

“Worldpay will right kind those mistakes through processing a credit score at the affected consumers’ accounts lately to take away the debited quantities that had been carried out in error and any financial institution fees that can had been incurred.

“We will be able to be offering no excuse for the truth that your consumers had been debited incorrectly.”


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